Even after a order is recorded, it is still checked and assessed for fraud risk. Risk sales are flagged and held pending a LIVE person checking with you to ensure this sale is valid and can be let through. Once we have your confirmed assent and the information is verified correct, the flagged order is released and resumed.

We are here, not in India, Taiwan or another out-sourced call center. Located in New York City, we offer a fully trained call center to assist in customer questions, concerns and service. We can be contacted by any means: Phone, fax, email, web-request, live chat, written and readily respond to all inquiries. Visit our Customer Service center for details.

We host our own in-house call center to help with questions, taking your order and any service requests. Our product specialists have been trained by our different brands to understand the products that we sell. Even if we don't have the immediate answer to your question - we will find it, direct from the manufacturer.

Call us Toll-Free - (800) 881-5901

Yes, there will be a 20% restocking fee for all returned items. Returns must be made within 15 business days after shipment date.

  All returns must be made within 30 days after shipment date. There will be a 20% stocking fee for all returns. The returnable item should be shipped via traceable means such as DHL, UPS, FedEx, and insured for the full price and buyer is responsible for return shipping costs  .

   All returns must be pre approved and have an RMA number, login to your account to get RMA number, You are responsible for the shipping costs of returning the item. We don’t accept any freight collect for the return. We will carefully inspect the returned item before issuance of refund or replacement.
The returned item must be in original uninstalled condition, unused or unaltered and in its original carton and packaging.
Please allow up to 7 business days for us to process your return.

   Per our "30 Day Risk-Free Return Policy" returns will be accepted within 30 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and with all original product manuals. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided on the product purchase price minus any original shipping charges and minus a 20% restock charge. For products sold with a "Free Shipping Promotion" or "Flat Rate Shipping" the actual freight cost to originally ship the product will be deducted from your refund.